In the unfortunate instance of a problem arising with your purchase, please contact our customer returns department via the link provided to complete and submit a return request. Once your request has been received, you will be advised further. Please note: Please allow up to 24 business hours for an emailed response.


Click here to complete the returns request form


You will need to provide details of the return request along with date of purchase and proof of purchase from Medshop Australia.


Please check Medshop Australia's Policy for Warranty and Returns to ensure that your request meets the criteria.


Click here for Warranty and Returns Policy