Medshop sends out email notification containing tracking details for the item we dispatch. (Please check your spam and junk mail email boxes not to miss out on this communication).


The emails should contain all the relevant information to enable self monitoring and tracking of the delivery(s).


If you have not received an email it could likely be that the item is yet to have been dispatched and could be as a result of -


* Backorders

* Customisations (Engraving / Embroidery)

* Item Quarantine for QC or Recall 


In each of these above cases we try to reach-out to all effected customers if the delay is anticipated to be greater than 2 working days.


Once delayed items are available every effort is made to expedite the delivery.