Unwanted Goods
If you have purchased the item and decide that you do not require it, we may offer a refund less an administration fee of 20% on the cost of the item. Clothing and shoes do not incur an administration fee. Postal costs are not refundable. Returned items in this category must be unused and in as new; and sellable condition with all original packaging and accessories returned.

Postage on the returned goods will be at buyer's expense, it is advisable to arrange for the goods to be sent registered post or with a tracking number so that missing parcels can be traced. We will not accept COD returns.

Important: Unwanted goods must be pre-approved by our customer service team prior to returning.

Engraved or Embroidered Goods:
Due to the customised nature of engraved or embroidered goods, we cannot accept returns on these items.

For further information, click on your relevant website to view our Returns & Warranty Policy - AustraliaNew ZealandSingaporeMalaysia & Philippines.