Your refund will either be issued to the original credit card used to place the order, or as Medshop store credit. 

Shipping costs are not refunded, unless your item(s) are faulty.


All customs duties and sales taxes are non-refundable. However, you may be able to recover these costs by contacting your local customs bureau directly.

Please note that it can take up to 10 business days for the refund to appear in your account.


Customised products may not be accepted back for refund. 


There may be a processing fee on non standard - special order items.  For further details please see the full warranty and returns policy for details.