In most instances we are able to sort the problem without requiring the scale to be returned to us. In the event that the scale requires replacement MyWeigh Scales require Medshop to provide the warranty card to be returned along with a copy of proof of purchase and the battery cover. 

Every My Weigh Scale comes with an individual serial numbered warranty card (the serial correlates to the scale’s internal serial number. BE SURE TO INCLUDE A NOTE WITH THE WARRANTY CARD WITH YOUR RETURN ADDRESS CLEARLY WRITTEN OR TYPED SO WE CAN CORRECTLY ROUTE YOUR REPLACEMENT SCALE!

WHAT IS COVERED : Any and all manufacturing defects or defects in materials or craftsmanship.

 WHAT IS NOT COVERED : Any damage caused by misuse, abuse, accident (dropping or otherwise shocking the scale) normal wear & tear, or physical damage. Accessories, bowls, trays, finishes, clasps, hinges, feet, AC adaptors and batteries are not covered by this warranty. Also any incidental or consequential damage or loss is not covered.