Medshop Australia cover on behalf of MyWeigh Scales the warranty for all MyWeigh Scales purchased through Medshop Australia. Should you experience an issue with your scale which is not caused through misuse such as dropping the scale, water damage or overload please notify us via our returns form Returns Authorisation Form if you have not been able to troubleshoot the problem through your user manual or through the guides offered on this portal or by following the link to MyWeigh Scales Website. Please do not return your scale until you have received notification from our returns department to do so.
In most instances we are able to sort the problem without requiring the scale to be returned to us. In the event that the scale requires replacement MyWeigh Scales require Medshop to provide the warranty card to be returned along with a copy of proof of purchase, the battery cover and a fee for the replacement/repaired scale to be shipped to you. This will be advised by Medshop Australia and is dependent on the scale size. Every My Weigh Scale comes with an individual serial numbered warranty card (the serial correlates to the scale’s internal serial number. BE SURE TO INCLUDE A NOTE WITH THE WARRANTY CARD WITH YOUR RETURN ADDRESS CLEARLY WRITTEN OR TYPED SO WE CAN CORRECTLY ROUTE YOUR REPLACEMENT SCALE!
WHAT IS COVERED : Any and all manufacturing defects or defects in materials or craftsmanship.
WHAT IS NOT COVERED : Any damage caused by misuse, abuse, accident (dropping or otherwise shocking the scale) normal wear & tear, or physical damage. Accessories, bowls, trays, finishes, clasps, hinges, feet, AC adaptors and batteries are not covered by this warranty. Also any incidental or consequential damage or loss is not covered.