Terms and Conditions

Medshop Australia offers a convenient method for ordering medical and health related products online. By using this site you agree to be bound by the conditions and terms contained within the following pages Privacy Statement, Shipping, Returns and Warranty.


This site is owned and operated by Multipoint Technologies Pty Ltd, T/A Medshop Australia. All material appearing on this website is subject to applicable copyright laws.


You are responsible for maintaining the security of your password. You are responsible for notifying us immediately of any unauthorised use of your account details or any other security breech relating to your password.


In the event a product is listed at an incorrect price through an error in information received from our suppliers or due to a typographical error, Medshop Australia shall have the right to refuse or cancel any order placed for product listed at the incorrect price. This will also apply to any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Medshop Australia shall issue a credit to your credit card account for the charges incurred.


Any item that has been engraved cannot be returned for a refund or replacement, unless it has been deemed faulty by Medshop Australia staff or the manufacturer. Engraving may also delay the dispatch of your item by 24-48 hours.

Please note that Medshop Australia cannot be held responsible for any engraving request incorrectly typed in by customers during the checkout process. Customers should ensure that they are 100% satisfied with the engraved text they have entered before completing the checkout process and payment. 

If customers are in any doubt about the engraving they require, or the way in which it will be positioned or appear on the stethoscope, they are advised to contact Medshop Australia by telephone or email BEFORE completing the order. Please note that due to the automated nature of the ordering process, it is not possible to change the engraved text request after an online order has been submitted and confirmed. Medshop Australia will accept no responsibility to honour requests to change the engraved text on stethoscopes after an order confirmation has been received by the customer. 


For orders under $10 in value a $1.50 surcharge will be applied in checkout.


Medshop Australia keeps transaction data to comply with TGA regulations. Credit card information is not stored or visible to Medshop staff in compliance with PCI regulations. Personal information such as email address, phone numbers etc. will not be sold to third parties. Medshop may use obtained information for marketing activities, but will always comply with the SPAM act, providing clear opt out options in all communications.

Medshop Australia has these terms and conditions to protect the consumer and Medshop Australia.