If you process an order which is in stock, please allow approximately 1-3 business days for warehouse dispatch. Once your order has been dispatched, a tracking number will be emailed through.

If you require customisation of an item please allow 1-2 business days for engraving, 1-3 business days for embroidery text and 1-10 days for new logos.

Medshop currently has two distribution centres servicing Australasia. The Australian centre primarily services domestic and New Zealand shipments and the Singapore centre primarily services domestic, Malaysia & Philippines.

Stock movements do occur cross border and can result is slight delays based on local custom clearance processing times. Medshop uses premium DDP courier services to limit the delays where-ever possible.

If you have received a tracking number you will get regular updates on consignments via email, but if you wish to login and see the latest position please use the tracking code on the couriers site.